Health Insurance

What to Do if Your Health Insurance Claim Is Denied: Real Steps and Trusted Solutions

Facing a denied health insurance claim? Get practical steps, real examples, and scripts to appeal, protect your finances, and turn denials around. Navigate claims with confidence today.

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Denial Reason Action Appeal Prep Next Step
Lack of Preauthorization Contact provider Request retroactive approval letter Include letter with appeal
Out-of-Network Provider Check provider status Document if in-network at time Send proof to insurer
Missing Info Request full documentation Gather provider docs Attach with appeal form
Non-Covered Service Review plan booklet Cite plan wording Quote contract in appeal
Billing Code Error Get provider bill Review codes with provider Request corrected bill

  • Gather denial letters from your insurer to understand what’s missing.
  • Request itemized bills and receipts from your healthcare provider for accurate numbers.
  • Ask for documentation of procedures performed and their medical necessity.
  • Record dates and representative names from any insurer phone calls for future reference.
  • Keep copies of all forms submitted to avoid miscommunication.

  • Request records early, allowing at least one week for processing before submitting your appeal.
  • Clarify to providers why each document is needed—this motivates faster response.
  • Send reminders two days before your own self-set deadline to keep everyone on track.
  • File all correspondence by date in your claim folder for easy review later.
  • Highlight missing items in your checklist as you prepare documents.